Last year, the GDPR regulations brought major shifts in policies concerning business travel, especially on the way data was collected and handled. Upcoming trends are building up for 2019, with emphasis on security.
1. Biometrics at the airport
Atlanta’s Hartsfield-Jackson Airport recently became the first in the United States to open a biometrics security terminal. This means that very soon, you will be able to check-in and drop-off your luggage with the help of facial recognition. Once this kicks in, it can be a time saver – you will be able to clear through security without having to show your identification documents.
2. Improved cybersecurity
After the Marriott-Starwood data breach, cybersecurity is a top concern for every major company. Added to this are the latest GDPR regulations amendment. Various airlines, such as United, have been working on various implementations of cybersecurity and have confirmed they are testing their options with blockchain.
3. Additional AI integration
AI technology is already present in your daily life; for example, simply interacting with the chatbot on a website is an interaction with AI. When you’re receiving a notification that your flight has changed, this is another example of AI automation. The travel industry mainly uses AI as a solution instead of a tool. Expect more AI presence throughout your travel process in a new future.
4. Women and business travel
With the #metoo movement gaining increased momentum around the world, women are more empowered than ever. Slowly but surely, brands are catering to the needs of the specialized market that traveling businesswomen represent. This may come in different forms, such as gears specially designed for women, such as women travel bags, or services like hair salons at the airport itself.
2019 will certainly end with major changes and upgrades in the travel industry. This will very likely impact the business travel world, especially on the security aspect.
#businesstravel #trending #upcoming